Archive for November, 2019

Online grocery shopping leads to faux pas

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We Americans live in an ever-advancing convenience culture, but grocery shopping has remained relegated, for the most part, to the aisles of antiquity.

We roam through paths of produce and staples much like market-going Egyptians or Greeks did in the third century before Christ.

Someday, stores will resemble giant vending machines with conveyor belts and robotics that assemble and spit out orders like a Snickers from a snack machine.

Today, however, grocery shopping is still incredibly inefficient, and then they go and put the milk in the back! But not before burying the bread in the middle!

I know, it’s a ploy to get me to fall for that inflatable slip ‘n slide.

Like you, I have been hungry for a way to make getting groceries – and ibuprofen – less painful.

So, when our friendly local grocer introduced online ordering combined with curbside pickup, I logged on to what I thought was the correct, red-colored web site. I proceeded to order $112 of groceries for curbside pickup…IN WAXAHACHIE!

Waxahachie is just south of Dallas. I live hours away near San Antonio.

I wrongly assumed I could easily switch my store preference to my hometown.

Instead, I had to visit a completely different web site and re-select all $112 worth of groceries – which somehow now cost me $118.

At the end of the process, the web site asked “Substitutions OK?” That’s code for “We’ll charge you no matter what’s in stock and throw something in your basket. You won’t remember what you ordered anyway, so don’t worry about it.”

I clicked OK.

When the appointed hour came, I pulled up curbside a little early. I needed to go inside the store “old school” and get some things I forgot to order online.

In the deli line, I noticed a red-shirted personal shopper taking a long look at me. I knew what he was thinking: “That’s the guy who’s getting cinnamon raisin bagels because we’re out of plain. Oh yea, he’ll eat anything.”

Back at the curb, so many cars were in line that it made picking up one’s groceries nearly as time consuming as shopping for one’s groceries in the store.

I’m pleased to report that I have since found a solution for the pickup delay. I now schedule pickups for 8:00 p.m. or later.

I know I sound sophisticated, but don’t take me for an expert. I’ve committed plenty of mistakes.

Two weeks ago, I accidentally ordered so many bags of grapes that I got a cease and desist letter from Texas Alcoholic Beverage Commission.

Then, last week more bunches of bananas showed up than we have monkeys – and we have a lot of monkeys. My kitchen felt like Costa Rica.

In a pistachio shell, online ordering is worth the five dollars they charge to send a personal shopper around the store on my behalf. He’s the expert anyway. And he knows exactly the substitutions I like.


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